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Response Codes

Transaction Search: statusCode

statusCode Description
0001 Transaction initiated (The transaction has not been sent for processing)
0000 Transaction approved
8003 Transaction reversed
8004 Refund completed
8005 Refund failed
3092 Payment process was not completed or transaction was canceled

Transaction Search: rCode

rCode Description
00 Transaction search completed. It does not represent the status of the transaction
4000 Invalid field. See rMsg response for details.
4001 Authentication error (Invalid merchant username or password)
4002 Invalid IP
9999 Generic error. Contact EVERTEC service desk.


  • An empty string response (HTTP 200 OK) means that no transaction was found that matches the data received in the transaction search method.
  • Take into consideration that after the reconciliation process, the status of the transactions may change.
  • The range for the transaction search at the data level is limited until 3:00 AM the next day, for those transactions that have been included in the reconciliation process.
  • It is recommended that the merchant reconciles the transactions using the Lockbox files, LogFile, and PDF Report.